Deposits, Cancellations and Refunds
Deposits
Deposits: Boarding
For all boarding bookings totaling 3 days or less, whether consecutively or cumulatively, we require the full payment.
For bookings totaling 3 days or more, whether consecutively or cumulatively, we will require a deposit of whichever is greater: the sum of 3 days or 50% of the booking total. All deposits and payments are non-refundable and non-transferable. Payments and deposits are to be paid within 24 hours of receiving an invoice, which fully confirms your booking, or that booking will be cancelled. Please see the ‘Booking’ section for more information.
Deposits: Daycare
For all daycare bookings we require a 100% payment. Payments are to be paid within 24 hours of receiving an invoice, which fully confirms your booking, or that booking will be cancelled. Please see the ‘Booking’ section for more information.
Cancellations/Refunds
Cancellations/Refunds: Boarding
Cancellations of entire bookings made 7 or more days before the first day of the scheduled booking will not be expected to pay the outstanding balance.
Cancellations of entire bookings made less than 7 days before the first day of the scheduled booking will be expected to pay the outstanding balance. This is due to potential business lost as a result of holding your booking.
Please note that we do not give credit for early returns, you will be charged for the period originally booked.
Cancellations/Refunds: Daycare
Credit is provided to your account when a cancellation has been made more than 7 days before your booking. Cancellations made less than 7 days before the booking will not be eligible for credit.
Removal/change of days
Removal/change of days: Boarding
A £5 admin fee will be charged for each day that is cancelled from an original booking, whether consecutive days or not.
Please note that the removal of one-day bookings is classed as a cancellation and will be treated as such.
Please also note that days can only be changed more than 7 days before the scheduled start of the booking, and if we have the space available.
Removal/change of days: Daycare
Daycare days can be moved to another day in the same calendar week as long as we have space. We do not permit daycare days to be moved to another calendar week.